How to Raise a Complaint

Last updated: October 2026

Homeowners who contact Sorocket Floor Coating should be treated fairly. If something goes wrong, we want to know. This page shows how to raise a concern and what to expect afterward. It is a general template and not legal advice.

What You Can Tell Us About

You can write to us about:

• How a call or message with Sorocket Floor Coating went
• How your personal data was used or protected
• Anything on the site that looks wrong or confusing
• How a provider we referred you to behaved

If the Issue Is With a Provider

Providers in our network are independent companies. Each one handles its own quotes, prices, products, warranties and customer care. If you are unhappy with a floor coating job, begin by raising it with the provider in writing. Keep copies of everything you send.

Please let us know too. Your feedback helps us keep the network honest, and providers who repeatedly fall short may be removed. Sorocket Floor Coating cannot settle contract disputes, handle warranty claims, refund a provider's charges or act on a provider's behalf.

What to Include

Email contact@sorocket.garden and tell us:

• Your name and contact details
• The date you reached us or the provider
• The number you called or the form you used, if you remember
• The provider's company name, if you know it
• A short account of what happened and what outcome you hope for

What Happens Next

We confirm that we received your message by email, usually within a few business days. Then we look into it, which may include speaking with the provider. After that, we share what we found and what we plan to do.

If You Are Still Unhappy

If our reply does not settle things, write back and ask for a second review. You may also contact your state attorney general or consumer protection office, or your local Better Business Bureau. If the provider is a licensed contractor, your state licensing board may be able to help as well.

Contact

Email: contact@sorocket.garden